Behavior:
- Login to DocuWare Windows Client
"Unknown Login Error Code 0x5. Please check your login and verify that all DocuWare components are working correctly." - Login to DocuWare Administration:
"An error occurred please contact the administrator with the following information: Object reference not set to an instance of an object."
Reason:
FIX version of the DocuWare Client differs from the FIX version of the Authentication Server.
Solution:
Install the same FIX on the DocuWare Servers and all DocuWare clients.
Trouble Shooting possibilities:
- Telnet Authentication Server
- Netstat Authentication Server port
- occurs the problem on every client or only one client?
- were the server services updated and the client not?
- Is a firewall installed?
- Is the Authentication Server port opened in the firewall?
- extended Logging with adapted DocuWare.Wrapper.DW4Client.dll.config