In some cases it might happen that you get just a blank page or you won't see any modules to install.
- The filename of the Client Setup file was changed.
(The Setup connects to the system and gathers all needed information from following configuration file ...\DocuWare\Web\Platform\ClientSetup\ClientSetup.Settings.xml)
- You have downloaded the setup files (zip file) with blocked attributes on.
- A proxy server/firewall prohibits the connection between the Client Setup and the webinstance.
- You are using a https connection to the webserver based on a self-signed certificate.
- Wrong authentication settings avoid the access to the cofiguration file.
- DocuWare was installed from a shared folder or using a DVD/ISO file. Therefore the folder not created correctly.
Solution for the appropriate reason:
- Download the Client Setup file again and do not change the filename or run it directly.
- Unblock the zip file and then extract the content (see article: Unblock Blocked DocuWare Setup/Hotfix Files)
- Grant access for Client Setup to connect to the web server in your proxy server or bypass it.
- The Client Setup does not use the certificate store of the current user but the one of "local computer". Therefore, the self-signed certificate needs to be imported on the clients in the certificate store of the local computer and declared as a trusted root CA. If this is not the case, the client setup receives a certificate error when connecting to the web server, which can not be skipped.
- Adjust the authentication settings in IIS according to this article: IIS authentication settings of web components
- Reinstall the Platform Services while starting the DocuWare Setup directly on the server