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Question:
Is it possible to use DocuWare Scanner in a Citrix environment?

Answer:
Yes, it is possible to use a TWAIN enabled locally attached scanner from a published application, in this case DocuWare Desktop Apps. Make sure that

  • the scanner is connected locally and the associated vendor supplied TWAIN driver is installed.
  • the Citrix TWAIN Device Redirection is enabled.
  • the Citrix TWAIN compression level setting does not compress the scanned images.
  • the value of the entry “TwainDSMPath” in the configuration file "C:\Program Files (x86)\DocuWare\Desktop\Plugins\Scanner\DocuWare.Desktop.CaptureService.Host.exe.config" is set to “C:\Windows\twain_32.dll”.

   <appSettings>
      <add key="TwainDSMPath" value="C:\Windows\twain_32.dll" />
   </appSettings>

  • After changing this value DocuWare Desktop has to be restarted.
This article is valid for DocuWare versions: 6.5 6.6 6.7 6.8 6.9 6.10 6.11 | scanner desktop citrix #FAQID_4096