During an archive synchronization workflow between DocuWare 6.9 and a newer DocuWare version, the following error message appears:
"Cannot find active authentication server. All servers are either stopped or the communication channel settings don't allow a connection."
This occurs if the master archive is on DocuWare 6.9 and synchronizes it with a newer DocuWare system.
In order that the synchronization run through without errors, the following components must be installed:
- Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
- Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
It may happen that the installation cannot be completed successfully. If this is the case, please note the following FAQ article: