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Question:
How can I request help from DocuWare Support?

Answer: 
To request help from DocuWare Support, please complete the following steps:

1. Sign in to DocuWare Support Portal
As a DocuWare customer or Authorized DocuWare Partner (ADP), please sign in to the DocuWare Support Portal with your existing login credentials.

  • If you do not have login credentials, please register using your email address and DocuWare System Number at DocuWare.com.

Login at support.docuware.com

2. New Support Request
Once you have successfully logged on, scroll-down to the bottom of the Support Portal and click-on "New Support Request".

Find a Solution

3. Complete New Support Request Form
Please fill out all empty fields with the requested information. All fields marked with an asterisk(*) are required fields.

4. Submit Support Request
Once all the fields have been filled with the proper information, click-on "Submit Support Request".

5. Uploading Test Data 
Now that the Support Request has been submitted, uploading documents, logfiles etc. can be done by completing the following steps depicted below;

Your request is saved directly in our system and assigned to the appropriate support team.

KBA is applicable for both Cloud and On-premise Organizations.

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