Views:

Behavior:

When the workflow is not able to assign any user to the next activity, it will display the following exception in the workflow history: No active users found in activity.

Solution:

Please make sure that the user assignment activity has a valid value for this workflow instance. This means checking how the user assignment is done.

Possible scenarios:

  1. Substitution list:
    The user that is assigned over the substitution list is not currently active, or has been deleted.
     
  2. User of a group
    The user is either inactive, or has been deleted.
     
  3. Role:
    The user is either inactive, or has been deleted.
     
  4. Variable:
    The user is either inactive, is misspelled, or the variable is empty.

Tip: For assignments over variables, please make sure that the variables have the correct data type.

Note:

These are the workflow activities where this error can happen:

  • Email Workflow
  • General workflow task
This article is valid for DocuWare versions: 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 | No active users found activity workflow history exceptions