Behavior:
When attempting to access DocuWare Administration or the DocuWare Web Client, the following error is shown;
"Server Error in '/DocuWare/Platform' Application."
Answer:
The error indicates an issue such as incorrect, missing contents and/or corruption within the dwmachine.config file located in %programdata%\DocuWare\ServerConfig\. Verify the contents of the file to ensure everything is accurate and no information is missing.
When attempting to access DocuWare Administration or the DocuWare Web Client, the following error is shown;
"Server Error in '/DocuWare/Platform' Application."
Answer:
The error indicates an issue such as incorrect, missing contents and/or corruption within the dwmachine.config file located in %programdata%\DocuWare\ServerConfig\. Verify the contents of the file to ensure everything is accurate and no information is missing.
To resolve this behavior, the system user must be recreated. Please see KBA-36277 for instructions on how to do this.
KBA is applicable to On-premise Organizations ONLY.