Displayed message:
Exception Info: 401 Unauthorized (Issuer in token is not a valid issuer!)
Solution:
If you receive the above error message when trying to store documents in DocuWare, this is because the server name entered for the DocuWare connection is not supported.
Since DocuWare 7.6, an SSL connection to DocuWare is recommended, and since version 7.7, it is even mandatory. Therefore, for all interfaces that log on to DocuWare, you should always specify the complete connection URL to the DocuWare Platform. This should match the URL you set in DocuWare under “Web Hooks”. In addition, the DocuWare IdentityService checks the hostname of the URL, which will result in an error if the hostname is invalid, such as “localhost”.
Therefore, always enter your connection URL / server name according to the following example: https://servername.domain/docuware/platform
Note:
The entry “localhost” is no longer supported as a server name.