Behavior:
OCR has ceased to function as expected after an update.
Solution:
If OCR recognition stops working after installing a new version and error messages appear (such as “Method ‘_Init2’ is not found”), please try the following:
Go to the folder %programdata%\StorageRobot and delete the folder Tesseract.
If you now rerun the configuration, the error messages should no longer appear.
If the issue persists, please contact support.emea@docuware.com.