Behavior:
When attempting to download large documents from the Web Client, the following error is shown;
"ERROR: DynaPdf: Optimize: Cannot open proxy!"
Answer:
This behavior can occur when the document has exceeded the fileTicketTimeout to complete the PDF generation. To solve this behavior, the fileTicketTimeout must be increased in the Web.config file. Please refer to the following guide on how to achieve this;
1. Navigate to C:\Program Files\DocuWare\Web\Platform, and create a backup of the Web.config file. Open the original Web.config file and add the new section to the file;
(If the section already exists, proceed to Step 2):
<section name="ImagingToolkitSettings" type="DocuWare.Imaging.Toolkit.SettingSectionHandler, DocuWare.Imaging.Toolkit" />
2. Next, increase the timeout (e.g. 120 seconds) within the following line;
<ImagingToolkitSettings fileTicketTimeout="120"></ImagingToolkitSettings>
3. Save the Web.config and restart the IIS. Once completed, you should now be able to download documents from the Web Client without error.
KBA is applicable to On-premises Organizations ONLY