Behavior:
You are searching for a word using the fulltext search, but cannot find the word in the document.
Solution:
To work around this behavior, check the document's textshot to get an idea of why the word was not found.
1.) Find the DocID:
Find the DocID (and the page) to search for the document's textshot. Using the "Show Index Entries" button, you can see the document's Document ID in the dialog in the system fields area.
You are searching for a word using the fulltext search, but cannot find the word in the document.
Solution:
To work around this behavior, check the document's textshot to get an idea of why the word was not found.
1.) Find the DocID:
Find the DocID (and the page) to search for the document's textshot. Using the "Show Index Entries" button, you can see the document's Document ID in the dialog in the system fields area.
2.) Find the Platform Link:
Open the Platform URL (http://[SERVERNAME]/docuware/platform) in the Browser, or copy the DocuWare Platform URL from DocuWare Administration to the Web Browser:
3.) Log onto DocuWare Platform:
Here you will see the DocuWare Platform Service. Open List Organizations and Login with the DocuWare Administrator.
4.) Navigate to the Organization File Cabinets:
Open the Organization in which the document was stored:
5.) Find the cabinet and its documents:
Click on documents for the correct file cabinet in which the document was stored:
6.) Navigate to the section and DocID:
Search the section for the document: Choose the correct DocID you noted at the beginning (in this example, DocID 1 should be opened).
7.) Navigate to the DocID and page:
Choose the correct DocID and the page to display the texshot of the document page. In this example, the textshot for (1-1) DocID 1 with the first page should be displayed.
8.) Open the textshot page
After choosing the Textshot of the document, the page is displayed (In this example, 1-1 is displayed. That means DocID 1 with the first page). Within the red brackets you see which words were read out via Fulltext. Check if the word you wanted to search for is in one of the red brackets.
If you want to see another textshot in the same file cabinet, you can simply enter the DocID and the page number in the browser's URL. In this example, you see DocID 1 with the first page 1. If you want to see DocID 42 page 3, you would imput the value 42-3 and press enter to jump to that DocID.
This KBA is applicable to both Cloud and On-Premise systems.