Posted Tue, 02 Feb 2016 21:16:25 GMT by David Blake Ricoh USA Sr. Solution Integrator

Existing customer, all workstations work but one, where the thick client will open, attempt to open the database, and it fails to open the database with an error: Data source name not found and no default driver specified.

Uninstalled Fortis client and reinstalled. No difference.

Workstation is a Windows 7 OS.

Path statement: C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Gemalto\Access Client\v5\;C:\Program Files (x86)\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Common Files\Sage SBD\;;;;\\fortisappa\Imaging\Fortis\;\\fortisappa\Imaging\Fortis\Viewers

https://www.docuware.com/sites/default/files/forums-images/2016-02-02%2016_15_52-Fortis%20Error%20DB.docx%20-%20Microsoft%20Word.jpg

Posted Wed, 03 Feb 2016 14:31:05 GMT by Patrick Seresin Product Quality Support Analyst

David,

Please open a Support Request through our portal, and we will be happy to assist. 

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