• Upgrade DW 6.9

    Customer has DocuWare v.6.9, sitting on a MSSQL 2005 database and Windows Server 2008.  What is a migration path to DocuWare v.7.2 and Server 2016/MSSQL 2016?
  • RE: DocuWare Tray Disappears

    We have On-Premise version 6.10.

    Any thoughts how it might be determined who made a change to delete a Tray?  Is there an Audit Log to track?
  • DocuWare Tray Disappears

    Has there been any reports of trays disappearing?  They were there to scan to one day, but today they were missing and had to be recreated.
  • Searching Workflows

    A Workflow for AP has thousands of invoices in it.  It was noted it is difficult, if not just a pain to find a particular invoice that needed immediate attention.  Is there a better way?  I showed them to sort the Vendor column, then they might find their invoice by vendor name, but which page would you find "Franks Auto"?  Page 1 of 100 only has half the A's in it.  It can take some time to locate the workflow version of the invoice.

    Doing a Search does not get you the ability to perform Workflow tasks, so it makes not a lot of sense to search in a standard dialog.
  • RE: Result Limit

    Thanks Phil and Joe,

    You've made perfect sense why there is this is limited to 100 per page.

    I will continue this discussion with another request, to search within Workflow.

    Thank you,
  • Result Limit

    In search or workflow, there is a standard limit of 100 results per page.  Is there a way to expand that number to like maybe 1000?
  • Mobile Client Sign On

    Hello All,
    Customer wants Mobile, but doesn't want to sign on all the time.  They think they need Single Sign On (SSO), but we all know SSO isn't a feature available for Mobile.

    However my own testing reveals the user only needs to sign on once.  The user can leave the app, return later and the logon information is retained, no need to sign in again.  This was tested for both Android and iPhone.

    So I think while SSO isn't a thing with Mobile, they only have to enter their PW once, and then again when their PW does change.  Would you agree?

  • Audit Reports Lacking

    The Audit Reports do not provide any detail.  Is this normal, or can it be enabled to provide details?  When changes are made, it is expected to report what was changed. This is especially important to keep track of index field changes.

    I've attached an example image where the properties and value are not filled in, yet I did create a new External Select List with values included.
  • Connect to Mail and Shared Mailboxes

    Is there any experience to confirm my own with use of Connect to Mail to monitor a Shared Mailbox?

    A Shared Mailbox does not use a separate logon.  The Primary user logs onto Outlook and may access both the primary Inbox, and also the shared mailbox Inbox.  Senders can send to either email address, and I will refer to them as EmailA  for the primary and EmailB for the shared.  If someone sent to EmailA, the email is viewed in Outlook in the EmailA Inbox.  An email sent to EmailB is viewed in Outlook in the EmailB Inbox.

    However when configuring Connect to Mail, there appears to be no ability to import the EmailB Inbox, even as the Email Configuration is set for EmailB, but you must use the credentials for the user who can access both EmailA and EmailB.

    Our result appears backwards.  All of the primary email is being ingested, and none of the target Shared Inbox EmailB.
  • Email Accounts Configuration Times Out too quickly

    As a part of the "Connect to Mail" function, there is the "Email Accounts" configuration.  It has been noticed a peculiar behavior where if in the middle of an Email Accounts configuration, and there is some delay, maybe of only 3-5 minutes, the Email Accounts configuration is unable to be completed or tested.  It appears the user account has timed-out, and requires discarding any unsaved work and starting over by logging off and on again.  The user account I do use is the DWAdmin administrator one, so we would expect not to be limited at all. 

    Is there somewhere this time-out value might be extended?