• Fortis WebFlow Slow

    A customer wrote the following experience:

    "We noticed some slowness in the webflow processes (during testing). At the time we wrote it off to people accessing it (Webflow) remotely.
    It is still continuing to be slow. It’s more noticeable at the approval point – where the user clicks "Approved" to advance the invoice. It took one user almost 20 minutes to get through 4 invoices."
     

    Five months ago we've upgraded to Fortis 2.8. Webflow was newly installed and has only gone to production for the first time last month. Fortis sits on a Windows 2012 R2 box with 4GB RAM. There are additional separate servers for IIS and Inflo with the same Windows configuration.

    Any recommendations to hasten the actions of Webflow?

  • Forms Service Failure

    Fortis FormIt has often been failing. It is the latest version available, version 5.1 on a Windows 2012 R2 server.

    We've started with setting Recovery for the Forms Service to Restart Service. When that didn't fix, we've set Recovery to Restart Server.

    This has been a good patch for at least a month. Since then, they are now seeing failures with the operating system, and I'm sure reviewing the logs showed IT that there has been an issue with the Forms Service.

    The question is what is causing this failure. Will be reviewing logs extensively. Here's a few of the error logs we've compilied:

    Log Name: Application
    Source: Application Error
    Date: 3/29/2016 7:28:38 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: recordsapp.acc.austincc.edu
    Description:
    Faulting application name: FormsService.exe, version: 6.8.0.0, time
    stamp: 0x56d45adb
    Faulting module name: ntdll.dll, version: 6.3.9600.18202, time stamp:
    0x569e72c5
    Exception code: 0xc0000006
    Fault offset: 0x0001a5c7
    Faulting process id: 0x49c
    Faulting application start time: 0x01d188ff460b69ab
    Faulting application path: C:\Program Files (x86)\Fortis
    Forms\FormsService.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: c31aa8b9-f5a9-11e5-811a-00505695754b
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-29T12:28:38.000000000Z" />
    <EventRecordID>32124</EventRecordID>
    <Channel>Application</Channel>
    <Computer>recordsapp.acc.austincc.edu</Computer>
    <Security />
    </System>
    <EventData>
    <Data>FormsService.exe</Data>
    <Data>6.8.0.0</Data>
    <Data>56d45adb</Data>
    <Data>ntdll.dll</Data>
    <Data>6.3.9600.18202</Data>
    <Data>569e72c5</Data>
    <Data>c0000006</Data>
    <Data>0001a5c7</Data>
    <Data>49c</Data>
    <Data>01d188ff460b69ab</Data>
    <Data>C:\Program Files (x86)\Fortis Forms\FormsService.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>c31aa8b9-f5a9-11e5-811a-00505695754b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

    Log Name: Application
    Source: Application Error
    Date: 3/29/2016 7:28:38 AM
    Event ID: 1005
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: recordsapp.acc.austincc.edu
    Description:
    Windows cannot access the file for one of the following reasons: there
    is a problem with the network connection, the disk that the file is
    stored on, or the storage drivers installed on this computer; or the
    disk is missing. Windows closed the program FormsService because of this
    error.

    Program: FormsService
    File:

    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that
    corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that
    there is not a problem with the network and that the server can be
    contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM,
    verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK,
    click Start, click Run, type CMD, and then click OK. At the command
    prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not,
    the disk might be damaged. If it is a hard disk, contact your
    administrator or computer hardware vendor for further assistance.

    Additional Data
    Error value: C0000034
    Disk type: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-29T12:28:38.000000000Z" />
    <EventRecordID>32125</EventRecordID>
    <Channel>Application</Channel>
    <Computer>recordsapp.acc.austincc.edu</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>FormsService</Data>
    <Data>C0000034</Data>
    <Data>0</Data>
    </EventData>
    </Event>

    Log Name: System
    Source: Service Control Manager
    Date: 3/29/2016 7:29:00 AM
    Event ID: 7031
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: recordsapp.acc.austincc.edu
    Description:
    The Forms Service service terminated unexpectedly. It has done this 1
    time(s). The following corrective action will be taken in 60000
    milliseconds: Reboot the machine.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager"
    Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service
    Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-29T12:29:00.021575000Z" />
    <EventRecordID>55306</EventRecordID>
    <Correlation />
    <Execution ProcessID="512" ThreadID="2504" />
    <Channel>System</Channel>
    <Computer>recordsapp.acc.austincc.edu</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Forms Service</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">60000</Data>
    <Data Name="param4">2</Data>
    <Data Name="param5">Reboot the machine</Data>

    <Binary>46006F0072006D007300200053006500720076006900630065000000</Binary>
    </EventData>
    </Event>

  • Fortis SE 2.5 Client Error: Data source name not found and no default driver specified

    Existing customer, all workstations work but one, where the thick client will open, attempt to open the database, and it fails to open the database with an error: Data source name not found and no default driver specified.

    Uninstalled Fortis client and reinstalled. No difference.

    Workstation is a Windows 7 OS.

    Path statement: C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Gemalto\Access Client\v5\;C:\Program Files (x86)\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Common Files\Sage SBD\;;;;\\fortisappa\Imaging\Fortis\;\\fortisappa\Imaging\Fortis\Viewers

    https://www.docuware.com/sites/default/files/forums-images/2016-02-02%2016_15_52-Fortis%20Error%20DB.docx%20-%20Microsoft%20Word.jpg