Blake David Ricoh USA Sr. Solution Integrator

My customer of 3 months now is experiencing very slow performance with their new Cloud system. They complain they hit CONFIRM within the workflow, and the round whirly gig rotates for 5, maybe 10 minutes before it moves on.

I tried to logon myself, and it two no less than a minute to show the GUI.

The attached Performance Report looks to be below average.
 

What are your thoughts on applying a cumulative update for our DocuWare SQL server 2017? It is labeled as a Hotfix, but not sure if by applying it would affect Docuware performance or affect the integrity between the DocuWare server and and the SQL server. We are running DocuWare ver 7.8. which was recently upgraded last year, on Windows Server 2019.
 

See attached image.  One Click Indexing is switching the month and day incorrectly.  This has been tested with multiple 7.3 systems, Cloud and On-Premise, with the same bad result

For example:

12-23-2020 will read and index correctly as 12-23-2020

12-2-2020 will incorrectly be stored as 2-12-2020

Does Backup and Restore Organization work in 7.x?  We're testing on 7.3, and the System Organization isn't showing up, only the Business Organization (lower half) in the DocuWare Administrator.

About a dozen AP clerks share a workflow queue, and there are about 3,000 invoices to be processed.  They will sort by Vendor, or maybe ERP Accounting System, and start working their tasks.  When they submit the task, the queue JUMPS to another place, and they find themselves having to move the list up or down to find where they left off to do the next task.  Anyone else seeing such a problem?  They are asking to lock the queue down. 

They are currently running 7.0, with a planned upgrade eminent.

It has been noted with Workflow Queues only one column can be pre-sorted.  Result Dialogs can be pre-sorted over three columns.  Is this correct, and should we submit a feature request for this disparity?

Customer has DocuWare v.6.9, sitting on a MSSQL 2005 database and Windows Server 2008.  What is a migration path to DocuWare v.7.2 and Server 2016/MSSQL 2016?

We have On-Premise version 6.10.

Any thoughts how it might be determined who made a change to delete a Tray?  Is there an Audit Log to track?

Has there been any reports of trays disappearing?  They were there to scan to one day, but today they were missing and had to be recreated.

A Workflow for AP has thousands of invoices in it.  It was noted it is difficult, if not just a pain to find a particular invoice that needed immediate attention.  Is there a better way?  I showed them to sort the Vendor column, then they might find their invoice by vendor name, but which page would you find "Franks Auto"?  Page 1 of 100 only has half the A's in it.  It can take some time to locate the workflow version of the invoice.

Doing a Search does not get you the ability to perform Workflow tasks, so it makes not a lot of sense to search in a standard dialog.