Here's the resolution from DW Support: The workflow instance, when faulted, retries 5 times, and upon the 5th failure will move down the error path. The interval between attempts is set at a value of 2 minutes for Cloud systems, but for on-premise this value, along with the number of retries, can be changed in "C:\Program Files\DocuWare\Background Process Service\DocuWare.BackgroundProcessService.LongLiving.GenericProcess.exe.config"