Behavior:
After the installation of the DocuWare Printer or updating the Desktop Apps, the DocuWare Printer is missing.
When trying to manually install the driver you receive the following error message:
"Driver Installation: The specified printer driver was not found on the system and needs to be downloaded."
Solution:
This behavior occurs because the DocuWare Printer driver can't be installed. The cause is a security update from Microsoft for Windows operating systems.
This can be solved by using the newest DocuWare Printer Driver:
- Download the new driver here:
dwprinterdriver_7700.zip - Unpack and overwrite the corresponding files
The DocuWare Printer Driver is located in the following directories (default locations)
DocuWare 6 to 6.5: C:\Program Files (x86)\DocuWare\Desktop\Printer\
DocuWare 6.6 to 7: C:\Program Files (x86)\DocuWare\Desktop\ - Manually install the DocuWare Printer Driver. Follow these instructions:
- Run the file "C:\Program Files (x86)\DocuWare\Desktop\DocuWare.Printer.Setup.exe" as administrator
For DocuWare Version 6 to 6.6 run the PDFPrinter Driver Setup.exe as administrator - Select „Yes“
- Wait for the popup to appear
- Make sure that every component has been installed correctly
- Run the file "C:\Program Files (x86)\DocuWare\Desktop\DocuWare.Printer.Setup.exe" as administrator
- HotfixPack 18 for DocuWare Version 6.9
- HotfixPack 41 für DocuWare Version 6.8
- HotfixPack 52 für DocuWare Version 6.7
As temporary workaround you can also remove one of the the following Windows Security Upgrades, depending on the operating system: https://technet.microsoft.com/en-gb/library/security/ms16-087