Problem:
The mails in the different mailboxes are not being processed even if the Background Process Service is up and running.
Solution:
Please check the Connect to Mail log and search for error messages first.
The log can be found in %allusersprofile%\DocuWare\Logs\ConnectToMail.
In case there is a message reporting the following errors:
"Unable to logon to DocuWare Platform. Invalid DocuWare Platform login token for this user
If you have changed your password please login to DW webclient settings and re-save your mail connections."
or
"ClientProtocolManagers are not specified"
please check if the file %allusersprofile%\DocuWare\ServerConfig\DocuWare.PlatformModel.settings exists and if it contains the correct information regarding server and port in line
"<ConnectionSettings Name="Standard AS" Server="ServerName" Port="9000" Local="false" Active="true" System="Central system" />"
If the file does not exist, please copy it from another running system and adapt server name and port if necessary.