• Docuware 7.2 to 7.6 update

    I am looking for information relevant to performing updates to Docuware.<br> I have found KBA-36142 which is fine but falls short in some explanations.<br> <br> 1) Does each update have to be installed sequentially or are they cumulative<br> to the point you can just go 7.2 -&gt; 7.6?<br> <br> 2) Are there any details on requirements for each patch level?<br> For instance, is there a point in these patches where say SQL Server must be updated?<br> <br> 3) There is reference to config file changes and ensuring they are restored once the update is<br> installed. Which specific config files are being referenced?<br> <br> 4) Where does one get a 'current license file' which is in the install instructions. We have a license<br> file on the server in xml format but it appears to be for 7.2. If there is a requirement to relicense<br> for each version update, where does that license file come from?<br> <br> Thanks.
  • White space is being set as black when printing

    When viewing or printing a document from Docuware web client, the output page is
    displayed with black space filling in the remainder of the page that contains no content.
    That's not really a problem in the viewer but when you print to paper it is an epic waste of
    toner. This is not an 'inverted text' setting issue, it is the way in which Docuware is processing the
    document. Fortis, the program we came from did not have this behavior. Please advise.
    If this is 'by design' please correct for the sake of the planet.
  • Email clients

    Docuware build
    Zimbra 8.8.15 webmail client/server
    Users unable to use send to email function.
    Error message is produced during execution:

    'Error open mail client,'

    Firefox latest version on Windows 10 latest updates. Firefox
    is the default mailto:\ handler by protocol.

    Clicking on mailto links inside of FF results in Zimbra web mail client

    Is there a way to use the send to mail function with web based email clients
    or is it dependent on 'fat clients'.