Tony Graham Advance Financial Coproration CIO

All, I am having an issue with certificate renewal. I am able to generate and install the certificate. IIS is using it, SQLServer is using it, the Windows PC will use it (visible when the browser connects, but Docuware does not. I receive errors on the client and the server. Clients provide a nebulous Oops 500 Server Error Connection Reset. On the server I can only launch the Docuware Administrator app if I specify http. Please advise what needs to be done to get Docuware to use the certificate. Paid support has been unhelpful so hoping someone has run across this.

This is the process I am using:

$selfSignedRootCA = New-SelfSignedCertificate -Subject 'CN=docuware.domain.com' -FriendlyName 'docuware.domain.com' -DNSName 'docuware.domain.com' -NotAfter (Get-Date).AddMonths(12) -KeyExportPolicy Exportable -KeyUsage Certsign,CRLSign,DigitalSignature -KeySpec KeyExchange -KeyLength 2048 -KeyUsageProperty All -KeyAlgorithm 'RSA' -HashAlgorithm 'SHA256' -Provider 'Microsoft Enhanced RSA and AES Cryptographic Provider' -CertStoreLocation Cert:\LocalMachine\My\
$CertPassword = ConvertTo-SecureString -String "apassword" -Force -AsPlainText
$selfSignedRootCA | Export-PfxCertificate -FilePath C:\Users\Administrator\Desktop\Certificates\newcert.pfx -Password $CertPassword


Go into certificate store with certmgr, export certificate as .cer to distribute to workstations.
Install certificate into Trusted Root Store on Workstations, also ensure it is installed in the server Root Store.

Install certificate into IIS>Bindings using IIS Manager

Install into SQL Server using configuration utility>Network>RightClick>Properties>Certificates

Reboot, All services come up as normal. Docuware however does not work (as described above).

 

I am looking for information relevant to performing updates to Docuware.<br> I have found KBA-36142 which is fine but falls short in some explanations.<br> <br> 1) Does each update have to be installed sequentially or are they cumulative<br> to the point you can just go 7.2 -&gt; 7.6?<br> <br> 2) Are there any details on requirements for each patch level?<br> For instance, is there a point in these patches where say SQL Server must be updated?<br> <br> 3) There is reference to config file changes and ensuring they are restored once the update is<br> installed. Which specific config files are being referenced?<br> <br> 4) Where does one get a 'current license file' which is in the install instructions. We have a license<br> file on the server in xml format but it appears to be for 7.2. If there is a requirement to relicense<br> for each version update, where does that license file come from?<br> <br> Thanks.

When viewing or printing a document from Docuware web client, the output page is
displayed with black space filling in the remainder of the page that contains no content.
That's not really a problem in the viewer but when you print to paper it is an epic waste of
toner. This is not an 'inverted text' setting issue, it is the way in which Docuware is processing the
document. Fortis, the program we came from did not have this behavior. Please advise.
If this is 'by design' please correct for the sake of the planet.

Docuware build 7.2.0.11159
Zimbra 8.8.15 webmail client/server
Users unable to use send to email function.
Error message is produced during execution:

'Error open mail client,'

Firefox latest version on Windows 10 latest updates. Firefox
is the default mailto:\ handler by protocol.

Clicking on mailto links inside of FF results in Zimbra web mail client
opening.

Is there a way to use the send to mail function with web based email clients
or is it dependent on 'fat clients'.

Thanks.