David Blake Ricoh USA Sr. Solution Integrator

Has anyone else run into this problem?  Someone happens to have a document (invoice in this case) and workflow attempts to make index field changes, but cannot, due to that invoice being open.  DocuWare attempts every two minutes for only 12 minutes total, and quits.  No message except found in the history of this default.

If you have experienced this, how did you resolve this?

 

Is Intelligent Indexing supported for AutoCAD drawings?  We have NOT yet tested this.  Running version 7.0.

Update:  My own testing has proved IIX does indeed function, to the limits of the dpi or compression of the DWG file itself.  Text is quite compressed.  The smallest text does not successfully OCR.

We are seeing the automatic stamps used in the Mobile Client always chooses the upper left corner.  This is different behavior than the automatic stamps that workflow makes an attempt to find an empty space.

See attached screenshot.

KBA-35594 refers to a file "'34094850.txt".  Assuming that is the connector to download.  Can you point the direction where to find this?

https://support.docuware.com/en-us/knowledgebase/article/KBA-35594    

Does DocuWare require any additional licensing for a third environment?  I am sure the second envirnoment for Development can be licensed with the Production license, but can a third Testing Envirnoment use the same Production license too?

This can be fixed temporarily with an IIS Reset.  But has occured several times over the last month.

Actually there are two symptoms seen on this newer 7.0 installation.

1.  Windows Logoin requests credentials
2.  Enter the web client URL, and get a blank screen, no dialog at all.

 

Autofill is an option, but not at all exactly what our customer is looking for.

• Autofill is watching its own DW database, not the 3^rd party SQL tables where the most accurate data lives.
• Autofill auto-populates the fields based on a single field, which is similar, but the field must exist at least once, or if this is the first time a SSN is used, nothing is found and it doesn’t bring back anything.
• Only is useful if multiple storage occurrences for the same record data will occur.  If only once, not a solution at all.

I have found one Post an Idea entry, but has not been around very long since last January, and hasn't much attention yet.

https://docuware.uservoice.com/forums/230570-client-english/suggestions/36604264-autoindex-should-have-an-option-to-execute-from-th

Do you suppose there is any plans for this?

We have a Fortis customer who currently enjoys the Fortis Database Lookup function, and is wondering when if at all DocuWare plans to replicate this functionality.

Fortis Database Lookup perfoms the query and return at the time of indexing.  This means if there are mulitple records returned, the user may select the appropriate record to populate the fields correctly.

DocuWare AutoIndex performs its lookup and population as a scheduled event based upon criteria.  Then AutoIndex backfills automatically the remaining fields, providing the Multiple Matches option to select the first record it finds, use all data records for indexing (not sure how that behaves), and finally not to index at all.

Our customer is looking if DocuWare has plans to fix this, or has an alternatve solution that can be done at the time of indexing.

I've never seen this before.  For some PDF docs dropped in the tray, the icon is wrong.  This isn't for all docs. I cannot see any thing in the properties of these invoices why there is a difference.

https://www.docuware.com/sites/default/files/forums-images/pdf_icon_wrong.png

https://www.docuware.com/sites/default/files/forums-images/pdf_icon_wrong_staple.png

Thanks, this worked well for me and I learned something new!