• RE: How to backup Docuware 6.x correctly

    Aaron,
    We do not actually document any specific backup procedure for DocuWare. This is because there are many backup solutions for Windows on the market.
    There is 3 elements to backing up DocuWare:

    1. The actual windows installation files.
    2. The file system where the documents reside.
    3. The database.

    Any IT person worth their salt should be able to develop a backup strategy using commercial backup software that encompasses the 3 elements above.
    Importantly, MySQL does not contain any backup ability at all, but there are tools available to implement regular backups of the database - MySQL Workbench for example.
    Backing up the document repository is always critical and must be included in a strategy.
    Of course everyone performs backups of their Server installation regularly so that takes care of the DocuWare program files side of things.

    You may wish to refer to my blog article on protecting your business data:
    https://start.docuware.com/blog/document-management/protect-your-business-with-a-data-backup-plan

    As far as migrating from MySQL to MSSQL, this is a task that must be performed by Professional Services. The process can be fraught with difficulties and it is best that we do it to ensure a satisfactory and timely result.


    Phil Robson
    Senior Director Client Services, Americas


     
  • RE: Search documents based only on Docuware's document ID

    In a 'one off' scenario all of the above are reasonable approaches. However you now have a maintenance issue where any new documents will not have the number. So you have to decide how often you update the database or DocuWare regardless of the method used.
    AutoIndex is the right method for this function as you can pretty well set it and forget it.


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: DocuWare uses GMT time in a List Dialog

    Connie,
    It is always handy to know what version of DocuWare and whether it is an On-Premise or Cloud installation. That said, in recent versions of DocuWare it is important to set the Time Zone of the system in DocuWare Administration.
    Open the desktop app DocuWare Administration. Navigate to to your Organization > General.
    Under Calendar set the Time Zone to your local Time Zone.
    If this does not solve the problem then please open a support request so that support can investigate further.

    Phil Robson
    Senior Director Client Services, Americas
  • RE: Permission to Use SQL Statements

    You need to allow SQL statements for the organization. In DocuWare Administration go to System > General. You will see the option to allow SQL statements. Add your organization then Apply. You should not be able to create your queries.


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Full text in v7.2

    Steve,
    Just wait. The documents have to be OCR'd so depending on the number of documents it will take some time. So there's nothing else to do but drink coffee.
    You've got it right.

    Phil
  • RE: .net upload api

    Yes it is possible to get a list of File Cabinet attributes.
    Please refer to the documentation.

    https://developer.docuware.com/dotNet_API_Reference/PlatformServerClient/DocuWare.Platform.ServerClient.html

    Look at the FileCabinetField Class.


    Phil Robson
    Senior Director Client Services, Americas.
  • RE: Control characters within an expression not - doesn't seem to work

    It does not work. I tried the code, the vb Constant and the ascii chars. Both directly in the text of the description and via a string variable.




    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Control characters within an expression not - doesn't seem to work

    Ok. Yes, the description is multi-line.

    Try these things:

    1. Remove the brackets from around CrLF.
    2. Try the control chars Chr(10) + Chr(13) instead of the code. But! Be careful. In VB "+" signs mean to add not to concatenate. Now I think we use a mix of C and VB so the plus signs are probably ok, but in VB I use an ampersand & for concatenation.
    3. Try  newLine rather than CrLF.
    4. Finally just for fun  if all else fails try vbNewLine.

    Other than that I am not sure and it would need to be tested further.


    Phil Robson
    Senior Director Client Services, Americas


     
  • RE: Control characters within an expression not - doesn't seem to work

    That won't work. The Workflow Text field is a single line field. It does not accept multiple lines, therefore it will not recognize the code.



    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Folders disappearing from Storage Location - Server 2016

    This is after you store the document in to the file cabinet?
    There is a storage location for the the web tray, and a storage location for the file cabinet.
    Which storage location are you looking at?



    Phil Robson