• RE: Help with "Error = 1"

    Have you created the Storage Location for the Request Container?



    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Unstaple documents automatically

    You can create an Import configuration that can split documents. In the standard import this would be a split based on a page count, or with the Barcode and forms module you can split based on recognized text or barcode.



    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: server migration 7.1 to 7.2

    The point of it is that if you have multiple DocuWare Servers, the uninstall / re-install must be done on all the servers - not just one of them.
    There are configuration files on each machine that must be created exactly the same across all machines. The uninstall/re-install ensures that these configuration files are created correctly, and that all relevant pointers are correct.


    Phil Robson
    Senior Director Client Services, Americas

     
  • Americas Support Availability - Thursday October 17th 2019

    Due to a power failure in New Windsor at approximately 3:10pm Support and Professional Services are unable to function.
    Power is not expected to be restored for several hours.
    We regret this inconvenience and will address all urgent issues on Friday October 18th.

    Phil Robson
    Senior Director Client Services, Americas

     
  • Americas Support Availability

    Please note, the DocuWare Americas Support Department will be closed on Friday October 25th for internal training.



    Phil Robson
    Senior Director Client Services, Americas

     
  • RE: Email Notification received with wrong time for Index Field

    It is important to set the Server Time Zone in DocuWare Administration. The default is UTC therefore your dates are being delivered as UTC.
    Run the DocuWare Desktop App > DocuWare Administration as the DocuWare Administrator (or user with Organizational Admin rights).
    Navigate to your Organization (at the top of the tree) > General.
    Under the section Calendar, set the appropriate Time Zone for your physical location. Click Apply, then OK.
    Any new notification sent should now have the Date/Time offset correctly.

    Phil Robson
    Senior Director Client Services, Americas
  • RE: Send a link to a form.


    Have you stored and processed a new document? You cannot change the workflow and expect that already running instances will change. They won't.
    Here are my links, and email properly working.

     
  • RE: Send a link to a form.

    First of all, your variable should be a text variable. Next, when you assign a fixed entry in DocuWare you do not enclose the fixed entry in quotes.
    You only use quotes when you assign a text value in an arithmetic expression.

    Your first link is not formatted correctly. Use the same link text as your second link.. Trying to change the internal workflow won't work.

    Do this -
    Link to Form:
    [MYVARIABLE]



    Phil Robson
    Senior Director Client Services, Americas

     
  • RE: Send a link to a form.

    If you mean that you wish to send a link to a DocuWare Form, or to any other HTTP Resource, then all you have to do is to enter the URL in the body of the email message:

    https://www.somewhere.com//myForm

    This will appear as a valid link in the email message.
    You can also assign the URL to  a variable and simply put the variable in the email message:

    MYVARIABLE = "https://www.somewhere.com//myForm"

    In the email -
    Link to Form:
    [MYVARIABLE]


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: ...\_ToBeDeleted folders in Web Baskets directory

    Craig is correct. Previous to 6.12 the Tray folder structure was never deleted. Even though the folders were empty the structure still used up space in the MFT. A new BPS clean up service is in place that periodically cleans up the file system by removing the "To be deleted" folders.


    Phil Robson
    Senior Director Client Services, Americas