• RE: Hotfix Downloads

    David,
    I can't replicate that problem at all. I am working at home and can get the download operational for any of those links without logging in.

    Please try these direct links and let me know the result:

    6.12:
    https://dwsupport.blob.core.windows.net/supportdownloads/hotfixes/6.12/DW6.12_HotfixPack.zip

    7:
    http://www.docuware.com/r/download/dw7

    If they still fail I will get a tech to look at this with you.

    Phil Robson

  • RE: Hotfix Downloads

    David,
    We always announce the hot fixes in the forum. The links are always posted. However if you search the Knowledgebase for "patchday". you can find them.
    6.12:
    https://support.docuware.com/en-us/knowledgebase/article/KBA-36046

    7:
    https://support.docuware.com/en-us/knowledgebase/article/KBA-36046

    Phil Robson

     
  • RE: Multi Value Fields

    Sabino,
    I can only speak for storing documents with DocuWare. I do not know StorageRobot, so I cannot assist you further. At some point DocuWare must be storing the documents. How you address the keyword field with your 3rd party application is a question for Docuscan.

    Now, I suggest that you create a small test file cabinet with 2 fields. Invoice Number (Text field), and Dossier (Keyword field). Store a few documents manually entering multiple dossier number in the dossier field. Then look at the database. You will have a main table, and a table with the name of the keyword field.
    The documents are related via the DWDOCID.
    For example you have DWDOCID 100. With 2 dossiers ABCDE and WXYZ.

    Main table:
    DWDOCID         INVOICE
    100                    1234567

    The keyword table is structured:
    DWDOCID    DWKEYWORD
    100               ABCDE
    100               WXYZ

    So a query to retrieve the invoice for dossier ABCDE:

    SELECT * FROM [maintable] WHERE DWDOCID IN (SELECT DWDOCID FROM [keywordtable] WHERE DOSSIER = 'ABCDE')

    At least this will show you the structure and how it works. Perhaps you can resolve the issue from there.


    Phil Robson
    Senior Director Support Americas
     
  • RE: Multi Value Fields

    Sabino,
    I still think that a keyword field is the best method. When you search in DocuWare for a value in a keyword field it will return all documents that have that value in the list.
    So for example, you store Invoice 123456. This invoice belongs to Dossiers ABCD and WXYZ.
    Store the invoice adding the 2 dossier numbers to the keyword field (which you call Dossier).
    Now you when you search the Dossier field, you can search on either dossier id and it will return the invoice. The good thing is that you can have an invoice that belongs to many dossiers and searching for any of the dossier id's will return the correct invoice.

    There is no other method in today's databases available to create a 1 to many relationship.
    The only other alternative is to store the dossier id's in a single text field as one string and then use wild cards to search. This is not a good method.

    Phil Robson
    Senior Director Support Americas

     
  • RE: Multi Value Fields

    You need to create a field type of "Keyword".


    Phil Robson
    Senior Director Support Americas
     
  • RE: Delete all files in an Inbox

    Now why didn't I think of that?


    Phil Robson
    Senior Director Support Americas
     
  • RE: Workflow question

    Seth,
    Not directly. It is probably quite possible to do this using a web service.


    Phil Robson
    Senior Director Support Americas
     
  • RE: Connect to Outlook cast error

    Kim,
    The article relates more to Outlook than DocuWare so the FAQ should be just as valid for DocuWare 7.


    Phil Robson
    Senior Director Support Americas
     
  • RE: Delete all files in an Inbox

    Control + A, Delete Key. Rinse and repeat - 750 times.
    A Web Tray is basically the same structure as a file cabinet, so you must delete the documents in an orderly manner.



    Phil Robson
    Senior Director Support Americas
     
  • RE: Kinetic Solution for Invoice Processing

    Steve,
    Not available as far as I know. A worthy suggestion for DocuWorld?


    Phil Robson
    Senior Director Support Americas