• Workflow not triggering even on correct start condition

    Hello,
    I'm working on a flow currently where it is not being triggered even though the condition I defined in the Start trigger is met in the document's index fields. Ideally, the workflow should start when the "Status" field changes from NEW to WORKFLOW.

    When I import a document it starts off with its "Status" field set to NEW
    I have an autoindex job that checks/retrieves some data from another file cabinet, then makes that change in the document's "Status" field. If I check the document's history, it clearly says that the field was changed from NEW to WORKFLOW. Yet for some reason, the workflow is not triggered when the field is changed. Has anyone run into a similar issue before?

    Thanks.