Urgent response needed

Please can someone from DocuWare support help with the below question I am being asked as part of an infosec questionnaire for a new customer. 

Describe your strategy for protecting against XSS vulnerabilities introduced by serving user-provided content

Many thanks, 
Chris. 

Dear Chris,

thank you for your request. We will open a support request for you and get in contact with you.

Best regards,
Stefan