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Note: The new version of Printer PS to fix vulnerabilities. Please uninstall the previously used Printer PS, install the new version, and update your desktop apps. If you use dwcontrol in connection with Printer PS, this is currently only possible in version 7.8.

Behavior
In certain instances, unsolvable issues using the DocuWare Printer may occur. Additionally, it might not be possible to print PDF files or from some applications, e.g. SAP.

Solution
After attempting various solutions provided by the DocuWare Support Portal or DocuWare Support, the next step would be to use the alternative DocuWare postscript printer called "DocuWare Printer PS". It should solve the issues described above and is available using the following download link: DocuWare Printer PS.

Installation
DocuWare Printer PS needs to be installed in addition to DocuWare Printer on all client machines.

  • Unzip the provided archive file
  • ​Start the "Setup.exe" from the extracted folder
​Silent Installation
  1. You need to read and accept the license terms by starting the DocuWare Printer PS setup without any parameters.
  2. Run the gslite.exe located to the DocuWare Printer PS zip file.
    Note: This software package is licensed under the GNU General Public License (GPL).
  3. Run the command "Setup.exe /help" to retrieve all information about possible startup parameters.
  4. To start the silent installation run the command "Setup.exe /verysilent".
Constraints
  • Using the application's name as a criterion for the printer configuration is not possible.
  • Printing documents containing transparency is not supported by Postscript
  • Creating pdf files might be slower in comparison to DocuWare Printer

Systems with ARM Architecture
Please be aware that DocuWare Printer PS is not supported on systems with ARM Architecture.
If DocuWare Printer PS is used on systems with ARM Architecture, an error referencing supported processor architectures will occur.

Feedback
Please send us a short feedback about your experiences using DocuWare Printer PS.
Click here to send a feedback email.

KBA is applicable to both Cloud and On-premise Organizations. 

This article is valid for DocuWare versions: 6 6.1 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 7 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 | Printer PS; Printer; #FAQID_3441
Comments (3)
  • Raul Solis
    Sat, 02 Jul 2022 01:05:37 GMT
    this driver solved the problem that we have with PAPER SIZE that now we can change from A4 to LETTER, and the selection from ONLY BLACK AND WHITE to COLOR, but now the new problem is that the format is NOT OCR'D CORRECTLY, the printed document is NOT RECOGNIZED and when delivered to the USER TRAY (being completely readable), when we try to ARCHIVE filling the index fields with the mouse over the image's data, they are filled with RANDOM CHARACTERS like programming code or something, but not the REAL VALUES of the field.

    Is there another patch to achieve correct OCR over DOCUWARE PRINTER PS generated documents?
  • Foulds Foulds
    Fri, 14 Oct 2022 10:54:05 GMT
    We have the exact same issue - OCR is not correct - resulting in documents not being recognised and placed in the "inbox" tray.
    When indexing from doctray - random characters from the read out areas.

     
  • Jared Young
    Mon, 12 Dec 2022 20:07:13 GMT
    Same here.