Large Documents Timing Out in Web Client

Behavior:

When opening large documents in the Web Client, users are getting timeout errors.

Solution:

In order to increase the Platform Timeout Settings, navigate to (default location) "C:\Program Files (x86)\DocuWare\Web\Platform\Web.config" open the Web.config file and adapt the following parameter to the desired value:

<setting name="PlatformTimeout" serializeAs="String">
<value>60</value>
</setting>

Save the file and restart of IIS.