Posted Mon, 20 Nov 2017 20:39:14 GMT by David Blake Ricoh USA Sr. Solution Integrator

The user workstations are getting an error "The log for [database] is not available" The server workstation works just fine.

The Event Viewer logs do show this very error. The log file does indeed exist. See screenshots attached.

Posted Mon, 20 Nov 2017 20:49:29 GMT by Chad Folts Professional Services Engineer

David - It appears there may be an issue with the actual SQL database.  Can you try going into SQL Management Studio and detach and reattach the database?  That should repair any issues it has with the log file.

If that does not help, please open a new Support Request and we can take a closer look.


Chad Folts
Software Support Manager
Support Team Fortis – Americas

You must be signed in to post in this forum.