Posted Fri, 15 Mar 2019 16:48:37 GMT by Marc Marchitelli Technical Specialist
New DW 7 2009-01-18 system.  First time setting up storage on another server.  I created a share and gave everyone r/w permissions + NT permissions.  Created a new storage location in admin for file cabinets and trays. Was able to browse to the share and open, can even add a txt file to it to test but when I try to create a filecabinet I get 'storage location <big hex#> is not accessible'  what gives?

Posted Fri, 15 Mar 2019 17:52:09 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas
A couple of things. First of all giving everyone r/w permissions to your document storage location is not a good idea. In fact it is a bad idea. User do not require access to the documents in the file system. Storage locations should be locked down so that the only users with access to them is Domain Administrators and the DocuWare Services.
Therefore the permissions on the share should be Full Control for the DocuWare Service and domain admins.

Now once you have corrected the permissions on the share, double check that the Application Pools in IIS are also running as the DocuWare Service user.

Phil Robson
Senior Director Support Americas
Posted Fri, 15 Mar 2019 18:04:42 GMT by Marc Marchitelli Technical Specialist
I agree, just did this temporarily to try an troubleshoot the issue.  I will try your suggestions.

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