• RE: updating 6.9 V2 to 7.1 then moving to new server.

    1. Standard Intellix data resides in the cloud. It is unaffected by local server activities.
    2. Yes.
    3. That is fine. Do not use mapped drives. Use UNC paths ensuring that the DocuWare Service user has full access.



    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: DW4 documents in DW7.1

    Deann,
    Given that the upgrade has taken place and the structure required to support DocuWare 5 documents has been created in the DWDATA database, and the references in the database to the DW4 documents exist, I would expect that the 7.2 upgrade will expose the DocuWare 4 documents and make them viewable.
    We may need to ensure that the DW 4 logical disks are correctly registered in the DocuWare Administration program. Apart from that you should be good to go.


    Phil Robson
    Senior Director Client Services, Americas
     
  • RE: Slow DocuWare Printing Processing

    All documents have the first 25 and the last 25 pages of the document OCR'd locally for Cloud installations. This parameter cannot be changed for Cloud installations.
    Are these large documents?

    Phil Robson
    Senior Director Client Services, Americas
  • RE: SQL connection for select list

    Steve,
    Try creating and SQL index on the fields require for the view. You must filter, and filter quite heavily to enure that only the data required is returned.
    How many rows in the view?



    Phil Robson
    Senior Director Support Americas
  • RE: Any way to include keyword field or table field in CSV Export?

    John,
    The DocuWare "Data Export Tool" can access keyword data and include it in the csv file. The product is in the Price List.

    Phil Robson
    Senior Director Support, Americas
  • RE: Temp\Platform\Chunks Folder is filling HD.

    Michael,
    Look for anti-virus software monitoring that folder. Something is stopping DocuWare from cleaning it up. You can delete the contents in the meantime.


    Phil Robson
    SEnior Director Client Services, Americas
  • Americas Support Availability

    Please note that the Americas Support department will be closed on Monday September 2nd in observance of Labor Day.

    Phil Robson
    Senior Director Client Services, Americas.

  • RE: Moving a system

    Steve,
    Reading your post over brings me to a favorite subject. That is backups. I have to question, how and why, a production server does not have sufficient backup in order to restore it? Sure the database backup is critical, but where is the 'system state' backup?
    A Windows System State backup will allow the restore of the entire operating system and programs on a new machine.

    There really is no excuse for any company in 2019 not to have proper backups of everything, and I mean everything.
    'Nuff said. Soap Box going back in to storage - until next time...

    Phil
     
  • RE: Moving a system

    Steve,
    Follow my guide to the letter where appropriate and you should be good to go. 7 will not make pretty prompts on replacing services, it will just do it. The important thing to remember is that you cannot 'cherry pick' what to install with 7 therefore follow the guide.


    Your favorite critic.

    :)

     
  • RE: 5.1C desktop client and Windows 10

    Sounds like a memory issue. If it is happening on all clients, and on any column selected to sort by then all I can suggest is taking them up to 6.7 which is the last available Windows client release.


    Phil Robson
    Senior Director Client Services, Americas