Posted Tue, 26 Jan 2021 22:46:51 GMT by Neal Ford Application Support Specialist
Some users are experiencing a capacity error when trying to clip a document from their document tray to a document stored in a cabinet. This error has appeared only after upgrading our system from 6.7 --> 7.1.
What I've found is that in our old system we set the disk media size to DVD (4Gb) and would create a new disk when that disk got full. In the new 7.1 system it appears this is not the default anymore and will just set the latest disk to the size of our storage array.
Is this best practice or should I set it back to a size limit and how do we clip documents to another document where the disk is already full?

Any suggestions would be greatly appreciated.

Cheers
 
Posted Tue, 02 Feb 2021 22:46:51 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Neal Ford! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-143275-Z8T4V for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

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