Posted Sun, 16 Oct 2022 13:42:01 GMT by Sabino Civita
<span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:&quot;Calibri&quot;,sans-serif">Hi all,<br> I have this problem. I'm on 7.3 on premise.<br> I set new OAuth configuration cause we have a 365 online subscription for our domain.<br> I set new email service as you can see in OAuth0 attachment (I left empty not client secret).<br> Then in general mail I set a new configuration to save email attachments and connect an email address. When I click to 'Login with Microsoft' it asks me credentials. I put them and then choose input and output folders.<br> I made a test sending mail but nothing happened (no attachment was saved in drawer).<br> So I came back to configuration as you can see in OAuth file and appears 2 errors.<br> To do configuration I'm connect as dwadmin obviously, that is connected to my company mail.<br> As you can see in 2 error boxes it says that has failed to connect to my email.....<br> <br> So I don't know exactly what's happening....<br> <br> As you understood, my aim is to check a particular company email address (not mine) and then save attachments in a drawer......<br> <br> Anyone has an idea or had similar issue?<br> <br> Thanks in advance.<br> <br> ​​​​​​​Sabino Civita</span></span></span><br> &nbsp;
Posted Mon, 24 Oct 2022 00:00:30 GMT by Matthias Wieland Senior Director Support EMEA
Dear Sabino Civita! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-188604-P0F8F for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Posted Mon, 24 Oct 2022 06:00:00 GMT by René Koop Specialist Software Support
Dear Sabino,
Please note that we recommend using the Incognito/InPrivate function of your browser when configuring OAuth 2.0 for Connect to Mail, otherwise Microsoft will use the current login cookie and connect you to the wrong mail account.

After the first configuration, it is best to close the InPrivate/Incognito tag and open a new one so that Microsoft has to create a new cookie for the new login. Then the configuration will work.

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