Posted Fri, 13 Aug 2021 06:17:53 GMT by Aaron Viehl IT-Systemadministrator
Hi there,

we are currently using DW cloud and trying to deploy the DW client by our software deployment PDQ Deploy.

Unfortunately, this does not work properly. If I run the DocuWare.Setup.Client.Cmd.exe by our software deployment, DW will be installed, but no registry keys will be created. Hence, that I can not query installed versions or even that the program was installed. The setup will be run as a local administrator on every system.

I am not sure why this happens - it looks like an issue within the setup client.

Any idea how to fix this issue?

Thanks so far,
Aaron
Posted Fri, 20 Aug 2021 06:17:53 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Guten Tag Aaron Viehl! Leider sieht es so aus, dass die Community diese Frage nicht beantworten kann. Wir haben deshalb eine neue Supportanfrage mit der Nummer SR-157805-S8B1X für Sie eröffnet. Ein Software Support Specialist wird sich direkt bei Ihnen melden, um diese Anfrage zu beantworten. Wir werden die Lösung der Anfrage hier veröffentlichen, sobald diese abgeschlossen ist. Mit freundlichen Grüßen DocuWare Support Team
Posted Wed, 01 Sep 2021 14:59:12 GMT by Dominik Bittner Software Support Specialist Team PURPLE EMEA
Dear Aaron Viehl,

as discussed within the mentioned Support Request the installation of the DocuWare Desktop Apps works as intented if you either use the ClientSetup (UI) or SilentSetup (Cmd version).
As of DocuWare 7.2 we do not support installing the MSIs directly and using the Silent Setup (https://support.docuware.com/en-us/knowledgebase/article/KBA-36543) all needed RegistryKeys are created.
There was an issue for a short while where the SilentSetup did not create certain RegistryKeys, but this is already fixed in Cloud and the latest on Premises versions of DocuWare 7.4.

Dominik Bittner
Specialist Software Support Team PURPLE EMEA 
dominik.bittner@docuware.com
Phone: +49 89 894433-99

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