Posted Wed, 06 Oct 2021 20:57:56 GMT by Steve Shriver Application Specialist
Using an Outlook watched folder with 'Include subfolders' option, the documents are stored and indexed immediately if dropped into a folder from the Inbox one at a time. However, if a folder of emails is moved into the watched folder, the emails do not get stored until Outlook is closed and re-opened. 

Can anyone say what the mechanism for storing these emails is? Is there a cyclical refresh or certain amount of time that must pass first? Is there a refresh option?

Posted Wed, 13 Oct 2021 20:57:56 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Steve Shriver! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-161733-T8D4M for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

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