Posted Wed, 26 Jun 2019 14:50:07 GMT by Toby Gilbertson Pacific Solutions International Ltd Customer Services Manager
Hi all.

I am trying to locate a calendar / list of DocuWare version support depreciation dates so as to advise customers when current installed platforms REALLY need to be upgraded. For example: When does v6.11 go from primary support (receives regular patches / hotfixes) to extended support (calls can still be logged & addressed by DocuWare support) to end of life (unsupported / professional services may be required).

Posted Wed, 26 Jun 2019 14:51:07 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Toby Gilbertson! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-70462-X9Z1D for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Posted Thu, 04 Jul 2019 11:55:29 GMT by Catharina Hohenberger DocuWare Europe GmbH Director Support Team PURPLE EMEA

Dear Mr. Gilbertson,
here you can find the DocuWare Support Lifecycle Policy:

If you have any questions, do not hesitate to contact us.

With best regards,

Catharina Hohenbeger
Director Support Team PURPLE EMEA

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