Posted Wed, 08 May 2019 12:38:17 GMT by Kim Sims
I have a client who has asked if Connect to Outlook can store emails and associated attachments, but, with a twist. She asked if it can be configured to capture email attachments with attachments.
At first I didn't understand her question. She showed me the emails in question and the attachments are from previous emails with attachments.
I told her I didn't know if it was possible, but, would ask.
Although CTO will store the attachments in question, she needs it to be configured to capture attachments multiple levels deep instead of only the first level attachment, which leaves the original attachment out of the equation.
Is there a configuration file that can be modified to accomplish this, if there is, I've not found it?
Is it even possible?
I've attached a screenshot of what she's seeing / asking about.

 
Posted Wed, 08 May 2019 12:39:17 GMT by Matthias Wieland
Dear Kim Sims! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-67171-N2L3Z for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team

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