how to find the source of archive

Posted Wed, 26 Jul 2023 15:21:20 GMT by Asanka WIthanaarachchi Palo Alto SA

Hi,

We have a client (On premises) which would like to track for each document they archive the source of archive.

example: If the document is
1. Archived through a Import Job (Desktop App)
2. If the user has Archived manually
3. If archived from Outlook.

Is there a way to track the source of archive and write on a Index value?

Thank you
Best
Asanka

Posted Thu, 03 Aug 2023 00:00:12 GMT by Matthias Wieland Senior Director Support EMEA

Dear Asanka WIthanaarachchi! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-208507-N2H8R for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Answer

Posted Wed, 09 Aug 2023 06:00:00 GMT by Timo Becker

This information is only visible when you store a document to a document tray.

If you upload the document directly to a file cabinet or once you store the document from the document tray to a file cabinet this information is lost.

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