Behavior:
Thumbnail Server does not start and in the Windows event log (application) you can find the following message:
ThumbnailServer::Error: Invalid switch security channel name. Channel <NotSecure> do not exist in appicaton settings file at DocuWare.Remoting.SwitchChannel.SwitchProviderChannels.GetChannels(String name)
Solution:
To start the Thumbnail Server, please stop Thumbnail Service first, you might have to stop the service using the task manager. Afterwards, DWThumbnailService.exe.settings needs to be modified (You can find this file by default in the directory C:\Program Files (x86)\DocuWare\Thumbnail Server).
Please follow the steps below:
- Switch LoadCommunicationOption from „true“ to „false“.
- copy the following line: <SwitchSecurityChannel Name="NotSecure" Active="true" />
- paste it above the line: <SwitchSecurityChannel Name="SSPI" Active="true">
- This modification needs to be made for two positions.
- Delete the line <SwitchSecurityChannel Name="NotSecure" Active="true" /> from its original location
- Additionally the SSPI Channels must be set from „true“ to „false“.
For an explanation please have a look at the screenshot below:
- After saving the file, please start Thumbnail Server again.
