Views:

Behavior:
While trying to access the URL  "http://SERVERNAME/docuware/jobserver/repoitory/help" you get the following error in the browser:

Error 404 - File or directory not found.

You will also find the following errors (at least one of them) in the Job Server log file:

The type initializer for 'DocuWare.Jobs.RepositoryStorage' threw an exception. ---> System.UnauthorizedAccessException: Access to the path 'DocuWare.Jobs.Storage' is denied.

and/or

Access to the registry key 'Global' is denied” when accessing performance Counters

Solution:
This behavior occurs, because the user, which is assigned to the Application Pool "DocuWare Job Server App Pool", does not have enough rights. Please check if the user is assigned to the Group "local Administrators", if not add the user to this group. Afterwards the IIS has to be restarted, you can restart the IIS via the command "iisreset" in the command prompt (cmd).

This article is valid for DocuWare versions: 6 6.1 6.5 6.6 6.7 6.8 6.9 6.10 6.11 | Job Server 404 denied File directory registry key 'Global' performance Counters #FAQID_4882
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