Scenario:
You have a multi-server DocuWare system with SSL enabled on all communication channels. A new Authentication Server was installed, but you cannot enable SSL. In DocuWare Administrator, the Service options are blank, and the server status is "Stopped".
Solution:
This is because the DocuWare Administration Tool has SSL enabled, but the new Authentication Server does not. The "NotSecure" communication channel needs to be enabled in the "DocuWare.Administration.exe.settings" file.
This setting file would be in C:\Program Files (x86)\DocuWare\AdminTool. You need to make sure "NotSecure" is set to "true";
<SwitchSecurityChannel Name="NotSecure" Active="true" />
<SwitchSecurityChannel Name="SSL" Active="true">
Once this change has been made, we can restart DocuWare Administration, and the Service options will be filled in as intended.
You can then set up SSL as the communications channel, choose the certificate, and enable SSL on the new Authentication Server.
We must revert "NotSecure" to "false" in the DocuWare.Administration.exe.settings file.
<SwitchSecurityChannel Name="NotSecure" Active="false" />
<SwitchSecurityChannel Name="SSL" Active="true">
Finally, restart the new Authentication Server service. DocuWare Administration will recognize the new Authentication Server, and SSL will be enabled.
KBA is applicable for On-premise Organizations ONLY.