Behavior:
When attempting to import a preconfigured solution, the following error message is shown;
When attempting to import a preconfigured solution, the following error message is shown;
"Preconfigured solution could not be imported. "There is already a "..." with name: "..." in your system."
(Note: The above ellipses will be replaced by the object type and the name of that object.)
Solution:
This error occurs when a duplicate object is present within the system. In the above example, the imported preconfigured solution attempts to create a role named "Manager"; however, the system already has a role named "Manager." To resolve this behavior, rename or delete the specified duplicate object. Once completed, the importation of the preconfigured solution will proceed as intended.
KBA is applicable for both Cloud and On-premise Organizations.