When attempting to send emails via a DocuWare Workflow, the action fails due to exceeding the attachment size limit.

Commencing in DocuWare Cloud 7.8, all emails and attachments that exceed 19.5 MB are blocked by DocuWare. Although the capabilities of your mail server can exceed this limit, this behavior occurs due to the 19.5 MB limit set for MaSSe requests overall.
To resolve this issue, all emails with attachments will need to be under 19.5 MB in order to be sent by DocuWare.

KBA is applicable for Cloud Organizations ONLY.