Behavior:
When storing emails from Connect to Outlook, none of our fields mapped to capture the email's Correspondent Properties are being filled.
Solution:
Please refer to the following recommendations to correct this behavior;
Note: Reattempt to store an email after implementing each recommendation.
When storing emails from Connect to Outlook, none of our fields mapped to capture the email's Correspondent Properties are being filled.
Solution:
Please refer to the following recommendations to correct this behavior;
Note: Reattempt to store an email after implementing each recommendation.
- Download the Exchange Address Book to ensure specific contact details are available to Connect to Outlook.
This can be done by going to File > Account Settings > Download Address Book.
- Compress the local Outlook file by completing the following,
From Outlook, navigate to File > Account Settings > Account Settings > Data Files. Double-click on the account data file, then open Advanced > Outlook Data File Settings > Compact Now.
KBA is applicable for both Cloud and On-premise Organizations.
