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Question:
How can you prevent Connect to Outlook's store dialog from affecting other applications? 

Answer:
Open "C:\Program Files (x86)\DocuWare\CONNECT to Outlook\PlatformUI.dll.settings" in a text editor and search for the following lines:

<RestartMode accepted_values="Persistent, StopOnly, StopAndRestart">
<Value>Persistent</Value>
</RestartMode>

The value of this parameter can be altered using the following protocols;

  • Persistent: The process stays alive, which leads to faster consecutive open times, but rarely affects other processes like "MSHTA.exe". This is the default setting.
  • StopAndRestart: This option stops the process after each store cleans up and starts it again right after, so the next call to the store dialog will be faster. It is recommended if you have trouble with other applications while storing documents (for example, from Connect to Outlook or a .NET Application).
  • StopOnly: Stops the process after each store to clean up.

KBA is applicable to both Cloud and On-premise Organizations.

This article is valid for DocuWare versions: 6.8 6.9 6.10 6.11 6.12 7 7.1 7.2 7.3 7.4 7.5 7.6 7.7 | Connect to Outlook C2O store dialog affecting application #FAQID_4765