After editing a PDF document from the Web Client, using the EDIT feature, when you go to save the document you are prompted to save it as a new document, instead of the edited document being uploaded back to the Web Client.

This will happen when trying to Edit a PDF/A document. You can check the properties of the PDF by right clicking the document, selecting properties, selecting the details tab, then viewing the attributes row. If there is an A in the row then your document is a PDF/A. A PDF/A document is in an archived format not intended for editing.


  1. Open Adobe Reader
  2. Select 'Edit'.
  3. Select 'Preferences'.
  4. Under 'Categories', select 'Documents'.
  5. Change View documents in PDF/A mode to Never.
  6. Select 'Ok'.
  7. Restart the application.