Behavior:
After editing a PDF document from the Web Client, using the EDIT feature, when you go to save the document you are prompted to save it as a new document, instead of the edited document being uploaded back to the Web Client.
This will happen when trying to Edit a PDF/A document. You can check the properties of the PDF by right clicking the document, selecting properties, selecting the details tab, then viewing the attributes row. If there is an A in the row then your document is a PDF/A. A PDF/A document is in an archived format not intended for editing.
Solution:
- Open Adobe Reader
- Select 'Edit'.
- Select 'Preferences'.
- Under 'Categories', select 'Documents'.
- Change View documents in PDF/A mode to Never.
- Select 'Ok'.
- Restart the application.
