Question:
What can I do to make the Connect to Outlook add-in visible in Outlook?
What can I do to make the Connect to Outlook add-in visible in Outlook?
Answer:
First, test whether the add-in is displayed when Outlook is run as administrator. If the option is still not displayed, please refer to the following guide to troubleshoot this behavior;
Close Outlook and follow these steps:
Run CMD as an administrator
Navigate to the Connect to Outlook installation directory
First, test whether the add-in is displayed when Outlook is run as administrator. If the option is still not displayed, please refer to the following guide to troubleshoot this behavior;
Close Outlook and follow these steps:
Run CMD as an administrator
Navigate to the Connect to Outlook installation directory
- cd C:\ProgramFiles(x86)\DocuWare\Connect to Outlook
Execute the following commands:
- adxregistrator.exe/uninstall=DocuWare.CONNECTtoOutlook.dll/privileges=admin
- adxregistrator.exe/install=DocuWare.CONNECTtoOutlook.dll/privileges=admin
- adxregistrator.exe/install=DocuWare.CONNECTtoOutlook.dll/privileges=admin
See also the following directories:
- C:\Windows\Assembly\GAC_MSIL\Office
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Office.Interop.Outlook
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Vbe.Interop
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Office.Interop.Outlook
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Vbe.Interop
Which versions are in the respective folders?
- Click on one of the folders, e.g. 15.0.0.0__71e9bce111e9429c (this is version 15) There is a DLL file here
- Right-click to open the context menu and go to the "Details" tab under "Properties".
- If the directory contains two folders with different versions, check both folders and DLL files.
- If the details shown are empty or contain little information, the DLL file has not been registered by Microsoft.
- In this case, it should be sufficient to cut the corresponding DLL file from the folder and save it on the desktop, for example.
- Then the DLL file can be moved back into the folder and must be saved.
Note: Make sure you have enough rights to perform the above steps.
If the add-in is still not there, please open a Support Request and send the logs from the following directory:
If the add-in is still not there, please open a Support Request and send the logs from the following directory:
- C:\Users\<username>\Documents\Add-In Express
- %temp%\DocuWare\logs
- %temp%\DocuWare\logs
KBA is applicable to On-premise Organizations ONLY.