Question:
What can I do to make the Connect to Outlook AddIn visible in Outlook?
What can I do to make the Connect to Outlook AddIn visible in Outlook?
Answer:
Is the add-in displayed when Outlook is run as administrator?
Close Outlook and follow these steps:
Run CMD as an administrator
Navigate to the Connect to Outlook installation directory
- cd C:\ProgramFiles(x86)\DocuWare\Connect to Outlook
and execute the following commands:
- adxregistrator.exe/uninstall=DocuWare.CONNECTtoOutlook.dll/privileges=admin
- adxregistrator.exe/install=DocuWare.CONNECTtoOutlook.dll/privileges=admin
See also the following directories:
- C:\Windows\Assembly\GAC_MSIL\Office
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Office.Interop.Outlook
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Vbe.Interop
Which versions are in the respective folders?
Click on one of the folders, e.g. 15.0.0.0__71e9bce111e9429c (this is version 15)
There is a DLL file here
Right-click to open the context menu and go to the "Details" tab under "Properties".
If the directory contains two folders with different versions, check both folders and DLL files.
If the details shown are empty or contain little information, the DLL file has not been registered by Microsoft.
In this case, it should be sufficient to cut the corresponding DLL file from the folder and save it on the desktop, for example.
Then the DLL file can be moved back into the folder and must be saved.
Make sure you have enough rights to perform the above steps.
If the add-in is still not there, please open a Supportcase and send the logs from the following directory:
- C:\Users\<username>\Documents\Add-In Express
- %temp%\DocuWare\logs
Is the add-in displayed when Outlook is run as administrator?
Close Outlook and follow these steps:
Run CMD as an administrator
Navigate to the Connect to Outlook installation directory
- cd C:\ProgramFiles(x86)\DocuWare\Connect to Outlook
and execute the following commands:
- adxregistrator.exe/uninstall=DocuWare.CONNECTtoOutlook.dll/privileges=admin
- adxregistrator.exe/install=DocuWare.CONNECTtoOutlook.dll/privileges=admin
See also the following directories:
- C:\Windows\Assembly\GAC_MSIL\Office
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Office.Interop.Outlook
- C:\Windows\Assembly\GAC_MSIL\Microsoft.Vbe.Interop
Which versions are in the respective folders?
Click on one of the folders, e.g. 15.0.0.0__71e9bce111e9429c (this is version 15)
There is a DLL file here
Right-click to open the context menu and go to the "Details" tab under "Properties".
If the directory contains two folders with different versions, check both folders and DLL files.
If the details shown are empty or contain little information, the DLL file has not been registered by Microsoft.
In this case, it should be sufficient to cut the corresponding DLL file from the folder and save it on the desktop, for example.
Then the DLL file can be moved back into the folder and must be saved.
Make sure you have enough rights to perform the above steps.
If the add-in is still not there, please open a Supportcase and send the logs from the following directory:
- C:\Users\<username>\Documents\Add-In Express
- %temp%\DocuWare\logs
