ERROR: "The settings you are searching for could not be found" Autoindex last run

Behavior:
When accessing the "last run" details of an Autoindex job, you receive the following error;

"The settings you are searching for could not be found!"
OR
"An error has occurred."


 

Solution:
The first thing to do is ensure Database Maintenance has been done on your DocuWare database. If this has already been done, but the error remains, then try the following:

1.  Navigate to C:\Program Files\DocuWare\Background Process Service on your DocuWare server.
2. Make a copy of the DocuWare.BPS.Processes.settings file as a backup!
3. Open the original file and search for "AllDocumentsFailedThreshold" 
   
           <add key="DatabaseRetryTime" value="-1"/>
           <add key="GenericErrorRetryTime" value="30"/>
           <add key="AllDocumentsFailedTreshold" value="50"/>
   
   
4. Raise the value from 50 to 120
   
           <add key="DatabaseRetryTime" value="-1"/>
           <add key="GenericErrorRetryTime" value="30"/>
           <add key="AllDocumentsFailedTreshold" value="120"/>
   
   

Save the file, then restart the Background Process Service from the DocuWare Service Control panel. Viewing your Autoindex jobs' last run should work without error.

KBA is applicable for On-Premise Organizations ONLY.