Views:

Behavior:
When accessing the "last run" details of an Autoindex job, you receive the following error;

"The settings you are searching for could not be found!"
OR
"An error has occurred."


 

Solution:
The first thing to do is ensure Database Maintenance has been done on your DocuWare database. If this has already been done, but the error remains, then try the following:

  1.  Navigate to C:\Program Files\DocuWare\Background Process Service on your DocuWare server.
  2. Make a copy of the DocuWare.BPS.Processes.settings file as a backup!
  3. Open the original file and search for "AllDocumentsFailedThreshold" 

            <add key="DatabaseRetryTime" value="-1"/>
            <add key="GenericErrorRetryTime" value="30"/>
                <add key="AllDocumentsFailedTreshold" value="50"/>

  4. Raise the value from 50 to 120

            <add key="DatabaseRetryTime" value="-1"/>
            <add key="GenericErrorRetryTime" value="30"/>
            <add key="AllDocumentsFailedTreshold" value="    120"/>

Save the file, then restart the Background Process Service from the DocuWare Service Control panel. Viewing your Autoindex jobs' last run should work without error.

KBA is applicable for On-Premise Organizations ONLY.

This article is valid for DocuWare versions: 7.4 7.5 7.6 7.7 7.8 7.9 | settings autoindex cannot be found