Views:
Question:
Is it possible to monitor a shared inbox with Connect to Mail or Connect to Outlook?

Answer:
By product design, it is not possible to monitor a shared inbox with Connect to Mail or Connect to Outlook.

KBA is applicable for both Cloud and On-premise Organizations
Comments (1)
  • I have two more questions:
    1. Is it possible to monitor a shared inbox with Connect to Mail?
    2. Do I need a physical account or do the mailboxes need a license?